TERMS & CONDITIONS 

Welcome to Les Laboratoires Phytosolba (the « Vendor»), the owner and host of websites Phyto-haircare.co.uk (the « Site »). If you ((the « Customer ») visit the Site, You accept these Terms & Conditions as set forth herein. We reserve the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. When you access the Site, you accept these Terms + Conditions and the Privacy Policy without limitation or qualification. If you do not agree to these terms, please do not use the Site. 


  1. Product Information – Use and Restrictions
  2. Copyright and Trademark
  3. Eligibility
  4. Placing an order
  5. Promotional Codes 
  6. Contract
  7. Product descriptions and Pricing
  8. Out of stock items
  9. Payment options
  10. Delivery
  11. Online cancellation and returns policy & procedure
  12. Our liability
  13. Events outside our control
  14. Access To The Site
  15. Privacy
  16. Miscellaneous 
  17. Contact us


Product Information – Use and Restrictions 

All product and service descriptions, other text, graphics, documents, files, videos and other content (all of which are referred to below as the “Content”) are provided for informational purposes only, and are subject to change at any time. We do not and cannot warrant or verify that any Content represents the most current or accurate information on any topic. Other than for your use of the Site as expressly permitted in these Terms + Conditions, you must not access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way. 


Copyright and Trademark 

The Content and the Site are the sole property of Les Laboratoires Phytosolba and/or its licensors, may be protected by copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms + Conditions or with Les Laboratoires Phytosolba express written consent. You must not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content. All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the “Marks”) that appear on the Site are proprietary to Les Laboratoires Phytosolba or such marks’ respective owners. You must not display or reproduce the Marks other than with the prior written consent of Les Laboratoires Phytosolba. You must not remove or otherwise modify any trademark notices or other proprietary notices from any Content. The company Les Laboratoires Phytosolba reserves the right to take legal action in the event of any infringement of its intellectual property rights, including in cases of criminal action. 


Eligibility

To be eligible to purchase products on this website and to lawfully enter into and form contracts on this website under English law you must be aged 18 or over. You must also register on the website and you must be the holder of a valid debit/credit card to be able to purchase any products from this website.

We do not deliver to addresses outside of the United Kingdom.

Each individual customer may order a maximum of 5 orders per day. Each order is limited to 9 products. In addition, within each order, no more than 3 articles of any single product reference may be ordered.

The Vendor does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order. 


Placing an order

We accept orders for products through this website. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include:

where products you have ordered are out of stock; or

where we have made an error in the description or pricing of any products you have ordered; or

if we believe you are under 18.

If we decline or cancel an order we will refund all amounts paid by you in respect of that order.


Promotional Codes 

Promo codes should be entered during the checkout process to be valid. Discounts and discount thresholds exclude shipping fee. Discounts cannot be used in conjunction with any other offers. 


Contract

After you place an order via our website, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described below.

We will confirm our acceptance of your order by either sending you an e-mail that confirms that the products have been dispatched or by simply dispatching the products.  The contract between us will only be formed when we dispatch the products.

Once the contract has been formed your order becomes binding, subject to your rights of cancellation.  We may decline you order at our discretion including in circumstances where we identify a pricing or product description error, the ordered product is out of stock or unavailable or if we are unable to obtain authorisation for your payment.


Product descriptions and Pricing

We take every care to ensure that the description, compositions and images of our products are correct.  However, images, compositions and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. 

Whilst we try and ensure that all details regarding product pricing which appear on this website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If your order is cancelled in these circumstances and you have already paid for the products, you will receive a full refund.

Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable.

Prices and availability of products are subject to change without notice. Offers and special promotions are subject to availability.


Out of stock items

We endeavour to keep our website up to date with regard to stock availability.  However, if you order an item which is out of stock we will let you know when we expect it to be available and you will have the option to either cancel your order or to receive email updates on the next delivery of that product. 


Payment options

Phyto-haircare.co.uk accepts the following debit/credit cards: Visa, MasterCard, Maestro and American Express or Paypal account.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment will be processed.


Important information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.


Delivery

Orders are prepared and delivered on business days (Monday-Friday, excluding bank holidays). 
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If your order cannot be processed, an email notice will be sent to advise.

Delivery methodDelivery corsts regarding
the order amount
Delivery timeCountry
< 40£> 40£
DHL3.5£Free
4-5 working days
from date of dispatch
United Kingdom
EXPRESS DHL*



1-2 working days
from date of dispatch
United Kingdom

*Order before 12pm for express delivery.

Please note that for Nothern Ireland and the Highlands, the quickest we can deliver with the Express Delivery option is 2 working days


Order processing:

  • Orders  placed by 12PM in order to ship the same day
  • Most orders should be processed within 1 - 2 business days (processing time does not include weekend days).
  • Orders placed on Saturday and Sunday will be processed the following business day Monday.
  • Orders with Overnight or Second Day Service will be processed and shipped the same day if received by 12PM. Orders placed after 12PM with Overnight or Second Day Service will be processed and shipped the next business day.
  •  Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Hazmat:

Expedited shipping is not available on orders which include HAZMAT products. NOTE: Hazardous Materials Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) and are required to be shipped by ground-only transport, due to air transport restrictions and regulations.

Restricted Products: PHYTOGROWTH, PHYTOTRAXIL, ENERGIZING BOOSTING SPRAY, INTEGRAL HYDRATING MIST, THERMOPERFECT 8, MAGIC DETANGLING SPRAY, PHYTOCYANE TREATMENT, PHYTOLIUM 4 TREATMENT, PHYTOMIST SPRAY, PHYTODENSIUM SERUM, PHYTOVOLUME ACTIVE SPRAY, PHYTOLISSE SERUM, L'ORIGINALE PROTECTIVE SUN OIL, PHYTOLAQUE SILK


International Orders
At this time Phyto-haircare.co.uk orders may be billed or shipped to locations  onlywithin the United Kingdom.


Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.


Problems upon delivery
If you receive any products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is likely to have been opened or damaged.
If you have not been able to inform the courier or you discover the problem later please contact our customer services team at contact@phyto-haircare.co.uk


Online cancellation and returns policy & procedure

For any reason you are not entirely satisfied, you may return any item in its original condition for a full refund of the price of the product together with the applicable delivery charges within 14 days from delivery.

Please note that we are only able to accept returns and provide refunds for those orders placed on our website https://www.phyto-haircare.co.uk. Products purchased from a physical store or from other websites are subject to the returns policies of the store or website from which they were purchased and are not eligible to be returned to us in accordance with these terms.


14 days returns policy

If you would like to cancel your order for any reason, simply return it to us within 14 days from delivery.

If your order has already been delivered or dispatched at the time of cancellation, you must return the products together with all packaging to us as soon as possible following cancellation. 

If you wish to return any sale items under this returns policy, please note that such sale items cannot be returned in exchange for the same item which is subject to a different or improved promotional offer.  We reserve the right to reject any such order you place.

To do a return, please use this form.


Return cost

FREE return policy on the wrong item sent, damaged or faulty goods and only if the items are unopened, unused and in re-saleable condition with all tamper-resistant, packaging and any cellophane intact.


Refunds

Please allow up to 20 days from the date of cancellation for any refund payments to be made.

Refunds will only be made against the original credit/debit card used. When you are returning a product which has been purchased using a gift card/gift voucher, we reserve the right to provide the refund in the form of gift cards/gift vouchers.


Statutory rights

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Our liability

We only supply products for domestic and private use. You agree not to use any products purchased from this website for any commercial, business or re-sale purposes.

You should ensure that you read the label before using our products and comply with any instructions for using the products.


Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control. 


Access To The Site 

The Company Les Laboratoires Phytosolba reserves the right to modify, terminate, suspend or interrupt access to all or part of the site (including among other things the site content, functions or availability times) at any moment, for any reason and at its sole discretion, without prior notice.


Privacy 

Please review our Privacy Policy , which also governs your visit to the Site, to understand our practices. 


Miscellaneous 

If any provision of these Terms + Conditions or the Privacy Policy is held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision, and these Terms + Conditions and the Privacy Policy will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained in the document. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Les Laboratoires Phytosolba as a result of these Terms + Conditions, our Privacy Policy or any use of the Site. Les Laboratoires Phytosolba’s performance of these Terms + Conditions is subject to existing laws and legal process, and nothing contained in these Terms + Conditions or our Privacy Policy is in derogation of Les Laboratoires Phytosolba's right to comply with law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Les Laboratoires Phytosolba with respect to such use. These Terms and Conditions and our Privacy Policy constitute the entire agreement between you and Les Laboratoires Phytosolba with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Les Laboratoires Phytosolba with respect to the Site.


Contact us

If you have any questions or concerns about these terms or any of our products you can contact use by email: contact@phyto-haircare.co.uk.